Terms of Service

1. Acceptance of Terms

Welcome to Master Maple Kitchen. These Terms of Service ("Terms") govern your use of our website located at master-maplekitchen.com and our online culinary education services (collectively, the "Service") operated by Master Maple Kitchen ("us", "we", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Master Maple Kitchen provides online educational courses focused on Canadian cuisine, culinary techniques, and food culture. Our services include:

• Online video courses and tutorials
• Downloadable recipes and cooking guides
• Interactive learning materials
• Community forums and discussions
• Certification programs
• Educational blog content and articles

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Account Eligibility

You must be at least 13 years old to create an account. Users between 13 and 18 should have parental consent to use our services.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason we deem appropriate.

4. Course Enrollment and Access

4.1 Course Enrollment

Course enrollment constitutes a binding agreement to complete payment for the selected course. Upon successful enrollment and payment:

• You gain immediate access to course materials
• Access remains active for the duration specified in the course description
• You may download materials for personal use as permitted
• You agree to use materials solely for educational purposes

4.2 Course Completion

Course completion requirements vary by program and are clearly outlined in each course description. Certificates are awarded upon meeting all specified requirements.

5. Payment Terms and Refund Policy

5.1 Payment

Payment for courses is processed through secure third-party payment providers. You agree to:

• Provide accurate payment information
• Pay all charges associated with your account
• Notify us of any changes to payment information
• Accept responsibility for all charges made using your account

5.2 Refund Policy

We offer a satisfaction guarantee with the following refund policy:

• 30-Day Guarantee: Full refund available within 30 days of purchase
• Partial Completion: Prorated refunds may be available for courses less than 25% completed
• Technical Issues: Full refunds for unresolved technical problems
• Refund Processing: Refunds processed within 5-10 business days

5.3 Price Changes

We reserve the right to modify course pricing at any time. Price changes will not affect existing enrollments.

6. Intellectual Property Rights

6.1 Our Content

All content provided through our Service, including but not limited to text, graphics, videos, audio, software, and course materials, is owned by Master Maple Kitchen or our content partners and is protected by copyright and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our content solely for personal, educational purposes. You may not:

• Reproduce, distribute, or publicly display our content
• Create derivative works based on our materials
• Use our content for commercial purposes
• Share login credentials with others
• Circumvent any security measures

6.3 User-Generated Content

By posting content to our forums or community areas, you grant us a non-exclusive, royalty-free license to use, modify, and display that content in connection with our Service.

7. User Conduct and Prohibited Uses

7.1 Acceptable Use

You agree to use our Service in a manner consistent with all applicable laws and regulations. You will not:

• Violate any local, state, national, or international law
• Harass, abuse, or harm other users
• Post offensive, inappropriate, or discriminatory content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our Service
• Upload viruses or malicious code
• Engage in any form of data mining or harvesting

7.2 Community Guidelines

Our community forums are designed for constructive discussion about Canadian cuisine and cooking. We encourage:

• Respectful and helpful interactions
• Sharing cooking experiences and tips
• Asking questions and seeking advice
• Supporting fellow learners

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of information as outlined in our Privacy Policy.

9. Disclaimers and Limitations

9.1 Educational Purpose

Our courses are designed for educational and informational purposes. While we strive for accuracy, we make no guarantees about the completeness or accuracy of our content. Cooking involves inherent risks, and you assume all responsibility when following our instructions.

9.2 No Professional Advice

Our content does not constitute professional culinary training equivalent to formal culinary school programs. It should not be relied upon as a substitute for professional instruction or certification.

9.3 Service Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. Our Service may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

10. Limitation of Liability

To the fullest extent permitted by law, Master Maple Kitchen and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our Service.

Our total liability for any claims related to the Service shall not exceed the amount you paid for the specific course or service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Master Maple Kitchen and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you post or share through our Service

12. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these external sites. Your use of third-party services is subject to their respective terms and conditions.

13. Modifications to Service and Terms

13.1 Service Changes

We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time. We will make reasonable efforts to notify users of significant changes.

13.2 Terms Updates

We may update these Terms periodically. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications

Continued use of our Service after changes constitutes acceptance of the updated Terms.

14. Termination

14.1 By You

You may terminate your account at any time by contacting our support team or through your account settings. Termination does not automatically entitle you to a refund.

14.2 By Us

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Engage in fraudulent activity
• Fail to pay required fees
• Use the Service in a way that could harm our business or other users

14.3 Effect of Termination

Upon termination, your access to the Service will cease, and we may delete your account and associated data according to our data retention policies.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from these Terms or your use of our Service shall be resolved in the courts of British Columbia, Canada.

15.3 Alternative Dispute Resolution

We encourage resolution of disputes through direct communication. If direct resolution is not possible, we may agree to mediation or arbitration as an alternative to court proceedings.

16. Accessibility

We are committed to making our Service accessible to users with disabilities. If you encounter accessibility barriers or need assistance, please contact our support team.

17. International Use

Our Service is operated from Canada and may not be appropriate or available for use in all jurisdictions. Users accessing our Service from other locations are responsible for compliance with local laws.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with a valid provision that most closely reflects the original intent.

19. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and Master Maple Kitchen regarding the use of our Service.

20. Contact Information

If you have questions about these Terms of Service, please contact us: