Frequently Asked Questions

We offer comprehensive online courses covering all aspects of Canadian cuisine:

• Beginner Basics: Introduction to Canadian cooking fundamentals
• Maple Mastery: Comprehensive guide to cooking with maple syrup
• Coastal Cooking: Seafood preparation from Atlantic to Pacific
• Wild Ingredients: Foraging and cooking with native Canadian ingredients
• Chef Masterclass: Advanced techniques from professional Canadian chefs
• Seasonal Specialties: Courses focused on seasonal Canadian cooking

Course lengths vary depending on the complexity and depth of the subject matter:

• Beginner Basics: 6 weeks (2-3 hours per week)
• Specialized Courses: 4-8 weeks (3-4 hours per week)
• Chef Masterclasses: 10-12 weeks (4-5 hours per week)
• Weekend Workshops: 2-day intensive sessions

All courses are self-paced, so you can complete them faster or take more time as needed.

Not at all! Our courses are designed for all skill levels:

• Complete Beginners: Start with our "Beginner Basics" course
• Home Cooks: Jump into specialized courses that interest you
• Experienced Cooks: Challenge yourself with our Chef Masterclasses

Each course clearly indicates the recommended skill level and prerequisites.

Most courses require only basic kitchen equipment that you likely already have:

• Standard pots and pans
• Basic knives (chef's knife, paring knife)
• Cutting boards
• Measuring cups and spoons
• Mixing bowls

For specialized courses, we provide detailed equipment lists and suggest alternatives if you don't have specific tools. We also offer equipment bundles for purchase.

Enrollment is simple and straightforward:

1. Browse courses on our Resources page
2. Click "Learn More" on your chosen course
3. Create an account or log in if you already have one
4. Complete the enrollment process
5. Access your course immediately in your student dashboard

You'll receive a confirmation email with all the details you need to get started.

Absolutely! Many students take multiple courses simultaneously. We recommend:

• Beginners: Start with one course to get familiar with our platform
• Experienced Learners: Take 2-3 courses that complement each other
• Course Bundles: We offer discounted bundles for related courses

Remember that each course requires time and practice, so plan accordingly based on your schedule.

Once enrolled, you have lifetime access to your course materials:

• All video lessons and demonstrations
• Downloadable recipes and guides
• Course updates and improvements
• Community forum access

You can revisit lessons, practice techniques, and refresh your knowledge anytime.

Our platform works on any modern device with internet access:

• Computers: Windows 10+, macOS 10.12+, or Linux
• Mobile Devices: iOS 12+ or Android 7.0+
• Internet: Stable broadband connection (5 Mbps recommended)
• Browser: Chrome, Firefox, Safari, or Edge (latest versions)

All course videos can be streamed or downloaded for offline viewing.

Yes! All video content can be downloaded for offline viewing:

• High-quality MP4 downloads available
• Multiple resolution options to save storage space
• Mobile app supports offline downloading
• Subtitles included in all downloaded videos

Perfect for cooking along without interruptions or when internet is unreliable.

Our technical support team is here to help:

• Live Chat: Available during business hours
• Email Support: Response within 4 hours for technical issues
• Help Center: Comprehensive troubleshooting guides
• Video Tutorials: Step-by-step platform guidance

Common issues like login problems or video playback are usually resolved quickly.

Yes! All students who complete courses receive digital certificates:

• Course Completion Certificates: For finishing individual courses
• Specialization Certificates: For completing course series
• Master Chef Certificate: For completing our comprehensive program

All certificates include course details, completion date, and can be shared on professional networks.

Our certificates demonstrate your commitment to learning Canadian culinary arts:

• Recognized by Canadian culinary associations
• Valuable for career development in food service
• Demonstrates specialized knowledge of Canadian cuisine
• Can be used for continuing education credits in some programs

While not equivalent to formal culinary school degrees, they show expertise in Canadian cooking traditions.

Certificate requirements vary by course but typically include:

• Completion of all video lessons
• Passing quizzes with 80% or higher
• Submitting required practical assignments
• Participating in community discussions (when applicable)

You can retake quizzes and resubmit assignments until you meet the requirements.

Resetting your password is quick and secure:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your registered email address
4. Check your email for reset instructions
5. Follow the link to create a new password

If you don't receive the email within 10 minutes, check your spam folder or contact support.

Yes, you can update your email address:

• Log into your student dashboard
• Go to Account Settings
• Update your email address
• Verify the new email when prompted

For security, you'll need to confirm the change via both old and new email addresses.

We're sorry to see you go! Account cancellation options:

• Pause Account: Temporarily suspend without losing access
• Cancel Subscription: Stop future charges but keep current access
• Delete Account: Permanently remove all data

Contact our support team to discuss the best option for your situation and ensure you don't lose any progress.